Return Policy

Online Return/Exchange Policy

  • Online returns are accepted on unwashed, unworn, merchandise in original condition/tags attached within 14 days of receiving the merchandise. Returned packages must be postmarked within 14 days of the invoice date in order for us to receive within the 21-day timeframe. Regular priced items will be given a full refund.  Red-lined sale items will be provided an online credit. 
  • Shipped Orders/In-Store Pickup Orders placed online may be returned/exchanged in-store following the In-store Return Policy listed below. Forgotten In-Store Pickups will be provided an online credit for the current selling price of the items after 21 days. Cancellation requests for In-Store Pickup orders that have already been delivered to the store will be provided an online credit minus a $5.00 cancellation fee.
  • All orders that are requesting to be cancelled after the order is placed will be charged a $5.00 cancellation fee. 
    • If you receive an item that is defective or damaged, email us at onlineorders@frockcandy.com with the damaged information so that we may issue a return label for the exchange.
    • Regarding partial BOGO returns, If the higher priced item is being returned and the second discounted item is kept, you will receive an online credit minus the discount of the second item.
    • The following items will not be accepted for return/exchange due to hygienic reasons: tights, socks, intimates, and bodysuits.
    • Giftcards are non-refundable.
    • Shoes must be returned in their original, undamaged shoebox to receive a full refund. If a shoe is returned using the shoebox as the shipping box, we will only issue a refund of 50% in order to discount that item and resell without it’s box.
    • Once your return is received and inspected, we will send an email notification of the returned items and refund information for regular priced items. If returning permanently marked down items, you will receive an email notification with the online credit amount.
    • Please see the 'Online Shipping Information' section below to see the detailed return shipping process.

    In-Store Return/Exchange Policy:

    • Returns are accepted on unwashed, unworn items in original condition/tags attached, within 14 days for an exchange or merchandise credit. The original receipt must be present for returns/exchanges to be accepted.
      • After 14 days, we will gladly accept returns up to 30 days at the current selling price for either an exchange or merchandise credit.
      • Sale items purchased in-store are considered final sale. Online sale items being returned are eligible for an in-store merchandise card or exchange.
        • Shoes will not be accepted for return/exchange without their original, undamaged shoebox.
        • Online shipped orders may be returned/exchanged in-store following the in-store return policy.
        • In-store pickup orders placed online, will follow the in-store return/exchange policy.

        Late or missing refunds (if applicable)

        Occasionally refunds may take more than the standard business days to process. If you have not received your refund within 5 business days of the email  received from us with proof of refund, please follow the steps below.

        • Check your bank account again.
        • Contact your credit card company.
        • Next, contact your bank. There is often extra processing time before a refund is posted.
        • If you’ve completed these steps and you still have not received your refund, please contact us at onlineorders@frockcandy.com.

        *Please note when  using a third party such as Paypal, you may see an increase in business days necessary for the refund to process.

         

        Online Shipping Information

        To make a return, click HERE. 

        Frock Candy Orders
        7670 Realtors Ave Unit C
        Baton Rouge, LA 70806
        email: onlineorders@frockcandy.com

        You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

        If you'd like a prepaid return label, email orders@frockcandy.com to request one. The cost of the label will be deducted from your refund.

        Depending on where you live, the time it may take for your exchanged product to reach you may vary.

        If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

        Please see the Online Return Policy above before shipping back any items.